General Terms and Conditions

These Terms & Conditions apply to all purchases made through the website of AVA & GRACE NYC™, reachable via info@avagracenyc.com.

1. Applicability

By placing an order on our website, you agree to these Terms & Conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors, inaccuracies, or omissions may occur.

3. Orders and Payment

Orders are processed only after full payment has been received. Available payment methods may vary by country. Customers are responsible for verifying which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Orders are shipped directly from our supplier located in China

5. Returns and Cancellations

Please refer to our separate Return Policy for all applicable terms and conditions regarding returns and cancellations.

6. Liability

We are not responsible for loss or damage during shipping if tracking information confirms that the package has been delivered. Customers are responsible for carefully verifying their shipping address before completing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of AVA & GRACE NYC™ and may not be used, copied, or reproduced without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@avagracenyc.com. We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, United States.